Issues Tracking Syetsm

Running head: Issues trailing System: feasibility believe Issues trailing System: Feasibility Study Ralph Moore University of Phoenix CMGT 555 November 12, 2012 Issues Tracking System: Feasibility Study In the last a few(prenominal) years the number of sales re throwatives at Novartis from opposite field forces has been increased from 2,000 to 4,500 in roughly 100 territories. Novartis pharmaceutic is committed to assist these field forces with their e-CRM business line weapons platform for 24 hours, seven days a week passim the whole year. Any sales scream or exemplars b differentiate should be communicate by the encouragedesk squad up within the next business day. apparently the help desk team is loaded with a costly total of On Site Calls from these reps. The challenge for IT and helpdesk team is to observe all the issues and solve whatsoever open issues. This papers allow for discuss the feasi bility of developing a weathervane found Issue tracking system for the internal exercise of the IT part. The IT department of Novartis implemented their first sales force automation regorge around 2003. The system manages the samples inventory and the activities of sales representatives.

The sales representatives makes keep going visits or phone mobilises to health check professionals, doctors office, hospitals and other research units to either discuss any Novartis medical checkup samples. The reps monitor their activities like meeting with doctors, sample distribution, phone call on daily on their personal laptops or decoration wreath pilots. During these ! activities the reps need some assistance because of system, Network, data, synchronization and pledge related errors. Reps inform the IT helpdesk team about these undeniable situations and the help desk team routes these issues to the system development team. The development team evaluates severally case and after solving them informs the help desk team. At present the system development team does not exact any infrastructure to streamline...If you want to get a climb essay, order it on our website: OrderCustomPaper.com

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